MIDDLETOWN, NJ - Middletown Township will transition 9-1-1 operations to the Monmouth County’s state of the art communications center, thanks to a newly minted shared services agreement. The move will save the township nearly $1 million annually. The lion’s share of the savings will come from the transfer of Middletown’s dispatchers to Monmouth County’s payroll.
It’s a win-win. We are confident Middletown will get an enhanced service at a much better price. The county can offer cutting edge services, digital technology, greater interoperability and access to a much larger communications staff.
Because of our size, however, we will have dispatchers at the county facility who are dedicated to taking Middletown calls. Many of these dedicated dispatchers are expected to be long-time township employees who will continue to bring their local knowledge to the phone.
Callers won’t notice the difference in service, but taxpayers may detect a change in the long haul. The savings of a nearly $1 million dollars annually will go a long way toward keeping tax rates stable. Besides the savings in labor costs, the township also won’t have to expend additional monies to keep up with federally-mandated software updates. The current dispatch center, located at Town Hall, will remain operable as a back-up system. Calls can also be dispatched from the township’s mobile command unit.
The Sheriff’s Department’s handles dispatching services for the majority of towns in Monmouth County. Their staff of more than 100 telecommunicators are trained as Emergency Medical Dispatchers, Emergency Communications Offices and NCIC terminal operators.