At least 58 people sustained injuries when the ferry, heading up the East River, took a left turn into the dock and sustained a large gash in the right front hull when it came to a hard landing.
The injured were transported to area hospitals including: Lenox Hill, NY Downtown, Roosevelt and Cornell.
Many passengers were standing, ready to disembark, when the boat slammed into the pier and they were flung around the cabin. Witnesses described shoulder, back, leg and head injuries.
In a news conference, officials said there were two passengers in critical condition at Weill-Cornell Medical Center.
The ferry departed Highlands at 8:00 a.m. and was approaching Pier 11 in New York City when it hit Slip D and then Slip B on the south side of the pier at about 8:45 this morning. The northern side of the pier will reopen at noon.
The Seastreak Wall Street, sometimes called the "big boat" by passengers, was retrofitted last year with lighter propellers which make travel smoother according to some passengers. One person, speaking to local CBS News affiliate, WCBS, said since the retrofitting there were sometimes docking issues, with the ferry maneuvering back and forth to dock. There is no indication if that was the case during this docking.
"A lot of head injuries. A lot of people were bleeding from their head," said Kim Nelson, who witnessed several passengers being removed from the boat.
NTSB investigators are en route to the scene.