More than a dozen complaints have been resolved successfully
FREEHOLD, NJ – The Monmouth County Department of Consumer Affairs has resolved all complaints that came to the county with regard to the sudden unannounced closing of Enzo Bridal, which was located on Route 9 South in Manalapan.
The closing on March 30 left brides stranded without their wedding gowns and, in many cases, without their deposits, said Patricia Watson, director of the county’s Department of Consumer Affairs. Watson’s staff immediately posted signs at the store advising customers to call the Consumer Affairs department.
“We spoke to bridal manufacturers who were holding dresses for Enzo Bridal,” Watson said. “After several weeks of investigation and correspondence, the owners of Enzo Bridal met with Consumer Affairs Investigator Harvey Orlick and signed an agreement to resolve all complaints filed with this department.”
The store’s owners, Steve Mondello and George Romanenko, came to the department’s offices in the Hall of Records’ Annex with nine money orders totaling $3,800 to compensate consumers. In addition, seven other consumers received credit card charge-backs totaling $5,658. Two additional consumers had received refunds during April 2010, bringing the total compensation to consumers to $11,757.
“I am proud of the fine work displayed by the Consumer Affairs staff and I commend them for coming to the aid of these brides-to-be,” Freeholder Director Lillian G. Burry said. “Thanks to their hard work, all Enzo Bridal customers were made whole financially.”
Consumer Affairs can help consumers resolve most types of consumer-related issues. More information and consumer tips can be found on the county Web site at www.visitmonmouth.com or by calling 732-431-7900. The office is open weekdays from 8:30 a.m. to 4:30 p.m.
“The county’s Consumer Affairs office enforces consumer laws and helps people whether violations are present or not,” said Freeholder Burry. In 2009 the department mediated 800 complaints and recovered more than $550,000 for consumers. This is one of the many important ways the county is able to assist residents.”