Imagine if AARP’s Jeff Abramo had relied on facts rather than on falsehoods in his recent letter about how Verizon is using an innovative, home wireless service called Voice Link as an option for customers. In short, Voice Link is a lifeline for reliable voice telephone service.

What is most disingenuous about Mr. Abramo’s letter is its failure to mention that AARP promotes to its own members a similar home wireless service called “Wireless Home Phone” that is marketed and sold by Consumer Cellular.  The AARP receives royalties from Consumer Cellular in exchange for pushing the product to its members. So we find it hard to tell whether the AARP is advocating for seniors or for its own profits.

Unlike the AARP-endorsed service, Verizon Voice Link provides enhanced 911 capability – including detailed caller location information for 911 dispatchers – just like traditional landline service.  Voice Link provides 72 hours of battery back-up power, using standard, readily available AA batteries, and additional batteries provide essentially unlimited back-up.  And it is priced similarly to the Verizon-provided traditional landline.

Verizon does not offer Voice Link to customers with fax machines, home security systems, medical monitoring or credit card processing services.  Customers utilizing such systems or services continue to have other options for voice service, including in most cases Verizon’s traditional landline service. 

What Mr. Abramo fails to recognize is that services like Verizon’s Voice Link or even the AARP-endorsed wireless service are a reflection of how technology has created for consumers many competitive choices for communications services.

Verizon understands that and leverages the best technologies – copper, fiber and wireless – to meet the current and future needs of our customers.  The AARP needs to stop the posturing and recognize how new services and technologies are the new lifelines of the 21st century.


Sam Delgado
Vice President of External Affairs
Verizon New Jersey